A guest post by Angela Duke...
Taking It Higher
The best solution at times is to take the problem to a higher level instead of try to confront the rude person yourself. If an employee of a company is rude to you, take it up with management through a phone call, visit, or letter.
If you are in an establishment (restaurant, store, theater) and a person is being disruptive or is causing problems, get the manager to take care of the problem. You do not want to put yourself in harm’s way.
The same goes if someone is especially nice and helpful. Let the manager know how helpful the employee was.
Monday we will cover Accepting Responsibility.
See you soon,